Every SUR+ piece can be exchanged within 15 days of delivery. You receive a SUR+ coupon code for the full amount you paid, and we pay the courier to collect your piece once per order.
What you can exchange
- Any SUR+ piece, for any reason, unless it is marked Last Pieces or final markdown.
- Last Pieces and final markdown items can be exchanged for faults only.
- Ask within 15 days of the day your parcel was delivered.
- The piece should be unworn and unwashed, with the SUR+ tag still attached.
Your coupon code
Use your code only with SUR+, on our website or in our shop in Lahore. It stays valid for 6 months. Any unused balance stays on the code. If your new order costs more, you pay only the difference.
If a piece isn't A-grade
If anything reaches you with a fault, or you receive the wrong piece, send us a photo on WhatsApp and we will collect it free.
How to exchange
- WhatsApp us on +92 304 4787988 with your order number.
- We book the courier to collect your piece.
- Once we receive it, we send your coupon code on WhatsApp.
- Use your code online or in our shop.
You can also exchange in person at our shop: Ghazi Chowk, College Road, Green Town, Lahore.
All SUR+ orders are exchange-only.